Cable TV - 2000 - 06_08COMMITTEE MEMBERS PRESENT
Don Wing, Chair
Doug Dreggors, Vice -chair
Remy Tholen (arrived late)
Bill Kapka
Steven Knaack
Eric Willard
ABSENT:
Carl Johnson
STAFF:
Shelli Siemer, Assistant to the City Manager
Ann Maas, Administrative Secretary
OTHERS PRESENT:
Clem Maddox, AT&T
Jim Gilbert, AT&T
1. CALL TO ORDER
With a quorum of the Committee present, the regular meeting of the Allen Cable
TV and Telecommunications Advisory Committee was called to order by Chair
Don Wing at 7:35 p.m. on Thursday, Jane 8, 2000, in the Allen City Hall Council
Conference Room located at One Allen Civic Plaza, Allen, Texas.
The following items were discussed:
2. APPROVE MINUTES OF THE MAY 18, 2000, REGULAR MEETING.
MOTION: Doug Dreggors made a motion to approve the minutes as wntten
for the May 18, 2000, meeting. Eric Willard seconded. The
motion carried 5 for, and 0 against.
MINUTES
CABLE TV AND TELECOMMUNICATIONS ADVISORY COMMITTEE
REGULAR MEETING
JUNE 8, 2000 — 7:30 P.M.
COMMITTEE MEMBERS PRESENT
Don Wing, Chair
Doug Dreggors, Vice -chair
Remy Tholen (arrived late)
Bill Kapka
Steven Knaack
Eric Willard
ABSENT:
Carl Johnson
STAFF:
Shelli Siemer, Assistant to the City Manager
Ann Maas, Administrative Secretary
OTHERS PRESENT:
Clem Maddox, AT&T
Jim Gilbert, AT&T
1. CALL TO ORDER
With a quorum of the Committee present, the regular meeting of the Allen Cable
TV and Telecommunications Advisory Committee was called to order by Chair
Don Wing at 7:35 p.m. on Thursday, Jane 8, 2000, in the Allen City Hall Council
Conference Room located at One Allen Civic Plaza, Allen, Texas.
The following items were discussed:
2. APPROVE MINUTES OF THE MAY 18, 2000, REGULAR MEETING.
MOTION: Doug Dreggors made a motion to approve the minutes as wntten
for the May 18, 2000, meeting. Eric Willard seconded. The
motion carried 5 for, and 0 against.
CTTAC Minutes
June 8, 2000
Page 2
3. CITIZENS' COMMENTS.
The Board reviewed complaints received concerning AT&T Services. Jim Gilbert
and Clem Maddox of AT&T responded to questions from the Board and provided
an update on the resolution of those complaints.
Mr. Gilbert then submitted a sample of a complaint or inquiry report for the Board's
review and requested they provide input as to the kind of information they would
like AT&T to provide in the report. After much discussion and input from the
Board Mr. Maddox & Mr. Gilbert agreed to provide the following information to
the Board at their July meeting.
1999 Annual Report as required by Section 17 of the Cable Communications
Ordinance No: 1340-6-95.
A copy of the two flow charts that he reviewed with the Board at the meeting.
A report based on the call detail record, from January 2000 through present
2000, which would provide the following information:
Y number of service calls, the number that were trouble calls the nature
of the calls, and the resolution and date it was resolved.
Y breakdown of the calls by zip code.
Y total service calls received per month listed by product category and
showing the number of calls escalated to the City and AT&T
Government Affairs Office.
A quarterly report listing
Y total subscribers
number of disconnects
reason for disconnects
Y number of customers downgrading or upgrading service
The Board also requested the call detail reports be provided on a monthly basis.
4. OTHER BUSINESS
a. AT&T Compliance with Franchise Agreement.
Clem Maddox restated he would check on the status of the AT&T 1999 annual
report and would provide an update prior to the next Board meeting.
b. Items of Interest to the Committee:
Discuss Meeting Schedule.
Shelli Siemer opened the discussion on changing the meeting time and or date
due to a conflict with the Planning and Zoning Commission meeting. The
1 following options were offered for the Board's consideration:
CTTAC Minutes
June 8, 2000
Page 3
Wednesday at 7:00 p.m. the room is available.
Continue to meet on Thursdays in the Conference Room at 7:30 p.m.
Staff will check availability of other meeting rooms.
The Board also discussed meeting bi-monthly with the understanding that special
meetings can be called when issues arise. After much discussion the Board agreed
to meet in July at 7:30 p.m. in the Council Conference Room, and on a bi-monthly
basis thereafter. Staff will review the by-laws and introduce amendments, if
necessary, at next month's meeting.
Calendar:
Y Next regular meeting will be held on Thursday. July 13, 2000, in
the City Hall Council Chambers Conference Room at 7:30 p.m.
5. ADJOURN
MOTION: Eric Willard made a motion to adjourn the meeting. Steve Knaack
seconded. The motion carried 6 for, and 0 against. The meeting
was adjourned at 8:53 p.m.
These minutes read and approved this the 13th day of July, 2000.
it i
Don Wing, Chair
I
Eric Willard, Secretary